FAQ

Do you offer a free trial?
Yes, we offer a free trial period of 1 month. This is long enough to start seeing the impact on your bookings and conversion rate.
At the end of the month, you can assess the value Userguest brings to your website, and decide whether you’d like to continue or not.

How long does it take to integrate the tool on my website?
Integrating our script takes very little time. It’s simply a line of code that your IT expert has to copy/paste into your website and booking engine.
The whole process shouldn’t take more than 10 minutes.

When will the notifications start being displayed?
Immediately, as soon as the code is integrated into your website and booking engine. At that point, only some of the notifications will start being displayed. We will gradually activate the rest of them based on your offers, market, seasonality, etc. One of our hotel marketing experts will be in touch with your team to coordinate this.

Will the tool be customized to my hotel and my needs?
Absolutely, our tool is flexible enough to be adapted to each hotel.
Our team will be in touch with yours to establish a marketing plan depending on your seasonality, your target markets, your goals, your booking windows etc.

Do you give us access to a back office so we can customize the notifications?
You won’t need to customize or modify the tool, since our team handles it for you. We bring our expertise and insights collected from our various partners to the table, so you reap the benefit.
These insights, along with the recurring A/B tests, constantly improve the tool and make it more and more efficient. Our goal is to constantly increase the conversion rate as much as possible.

What is included in the Userguest Package?
Assistance to install our code on your website
A dedicated account manager to answer all your questions, but mostly to help you optimize the marketing plan for your offers and promos.
Updates and improvements: We use machine learning to constantly improve our tool. The more data we collect the more conversions we’ll generate.
Monthly performance reports including insights and recommendations from our experts when necessary.
Monthly newsletters with our solution’s updates, news and hotel marketing tips.

Will my data be confidential and safe?
Absolutely, your data stays completely private and is never shared with any third party.
In addition, we’ve put in place advanced security systems to ensure your data stays safe.

What payment methods do you accept?
For quarterly installments, we accept payments by credit card and Paypal.
Or, if you prefer to pay every six months, you can do it via bank transfer (This option includes a 10% discount).

What is the contract duration?
Should you decide to continue on with us after the trial period, we work on a 1-year contract basis.  But don’t worry, if you’re not satisfied, you can opt out at any time without any notice period.

How can I cancel my subscription to Userguest?
Simply send us an e-mail letting us know that you’d like to end the contract.