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Userguest

Userguest Case Study

The Art of the (Digital) Welcome: Adiwana Resorts + Userguest

Adiwana Resort Jembawan Results (Q1 2025)

USERGUEST BOOKINGS
0 %
USERGUEST REVENUE
0 %
POTENTIAL
OTA SAVINGS
0

HOTEL TYPE

Boutique Resorts

STAR RATING

4-Star

NUMBER OF RESORTS

9

LOCATION

Bali, Indonesia

About Adiwana Resorts

Adiwana Resorts is a curated collection of boutique resorts across the island, designed to offer immersive, luxury experiences rooted in Balinese culture and natural beauty.

Blending contemporary elegance with traditional charm, each resort is thoughtfully located—whether in lush jungles, serene beaches, or vibrant cultural hubs—providing personalized hospitality, wellness-centered retreats, and authentic local experiences. Adiwana is more than a stay; it’s a soulful journey into the heart of Bali.

Challenges

With multiple properties and a growing global audience, Adiwana Resorts needed a dynamic solution to deliver targeted messaging, increase conversions, and simplify performance tracking—without disrupting the user experience.

How Did Userguest Help

Target Visitors with Precision: Leveraging Userguest’s advanced targeting capabilities, Adiwana displayed customized notifications based on user behavior, market segment, and traffic source. They also tailored messages to specific pages across the website.

Promote Offers Seamlessly: Promo codes were embedded directly into the notification CTAs, streamlining the booking process and boosting campaign effectiveness.

Engage at Key Moments: Strategic use of exit pop-ups, welcome messages, and saved search features allowed Adiwana to capture user attention at crucial decision points—reducing abandonment and encouraging return visits.

Manage at Scale: The ability to publish and manage notifications across multiple properties from a single dashboard empowered the team with centralized control and consistent brand messaging.

Build Trust with Social Proof: Social proof notifications and integrated guest reviews reinforced credibility and nudged hesitant users toward conversion.

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