Userguest

Case Study: Sama Sama Hotel KL International Airport

Driving Direct Bookings at Scale:
Sama Sama’s Success with Userguest & AdsPlus

HOTEL TYPE

Luxury Airport Hotel

STAR RATING

5-Star

ROOMS & SUITES

442

LOCATION

Kuala Lumpur, Malaysia

SMART NOTIFICATIONS

Results (October 2025)

USERGUEST
BOOKINGS
0 %
USERGUEST
REVENUE
0 %
POTENTIAL
OTA SAVINGS
$ 0

PAID ADS FOR HOTELS

Results (October 2025)

Adsplus
Bookings
0
Adsplus
Bookings
$ 0
Return On
Spend
0 X

About Sama Sama Hotel KL International Airport

Sama Sama Hotel KL International Airport is a premium airport-connected hotel offering contemporary comfort, award-winning service and exceptional convenience for both business and leisure travellers.

Located just steps from Kuala Lumpur International Airport (KLIA), the hotel combines modern design with Malaysian hospitality, featuring spacious rooms and suites, diverse dining options, a tranquil pool and fitness facilities, and seamless access for transit and long-haul guests.

Goals

As a highly competitive urban hotel near KLIA, Sama-Sama needed to:

  • Increase direct bookings across regional and long-haul markets

  • Improve conversion from website visitors already demonstrating booking intent

  • Promote special offers to capitalise on Malaysia’s festive travel period

  • Maximise advertising returns with efficient, data-driven campaigns

The Strategy

Userguest Smart Notifications

1. Price Comparison Widget

Sama Sama Hotel implemented the Userguest price comparison tool to ensure transparency for visitors comparing rates with OTAs. This helped the hotel:

  • Build trust with potential guests

  • Highlight rate advantages on their official website

  • Reduce leakage to OTAs during the final booking stage

 
2. Saved Search

The Saved Search feature enabled returning visitors to pick up their booking journey exactly where they left off. This reduced friction and boosted conversions among high-intent users revisiting the site during the research phase.

3. Welcome Pop-Up With Festive Offer

Sama Sama Hotel promoted its seasonal offer directly to website visitors with a tailored welcome message. The pop-up:

  • Captured attention during a high-demand festive period

  • Positioned the offer as exclusive to the hotel’s official website

  • Encouraged guests to stay, explore rates, and convert

These three Userguest tools worked in combination to improve on-site engagement and guide visitors towards booking directly.

AdsPlus AI-Powered Ads: Driving High-Quality Traffic and Direct Revenue at Scale

To amplify Sama Sama Hotel’s visibility across key markets, the hotel leveraged AdsPlus, Userguest’s AI-powered advertising engine designed specifically for hotels. The system uses advanced machine learning models that continuously analyse live demand signals, booking intent, guest behaviour on the website, rate competitiveness, and seasonal travel patterns.

This allows AdsPlus to automatically adjust bidding, targeting, and budget allocation in real time — ensuring that the hotel’s ads reach the right travellers at the exact moment they are most likely to book.

Full-Funnel Campaign Strategy

AdsPlus deployed a mix of Performance Max, remarketing, and brand protection campaigns to build a complete acquisition funnel.

  • Performance Max (PMAX) campaigns targeted both domestic and international markets including Malaysia, Australia, the UK, Japan and Singapore. These campaigns focused on maximising conversions by letting the AI identify the strongest audience segments, creative combinations, and placements across Google’s entire inventory.

  • Remarketing campaigns re-engaged visitors who had already shown interest — especially those who viewed rates, searched for dates or engaged with the festive “Malaysia Fiesta Awaits” offer. The AI prioritised high-intent users, resulting in highly efficient conversions at very low cost.

  • Google Hotel Ads strengthened Sama-Sama’s visibility during critical travel-planning moments. By surfacing real-time rates and availability directly within Google’s hotel search interface, AdsPlus ensured the hotel competed effectively against OTAs and captured travellers with clear booking intent.
  • Brand campaigns ensured the hotel captured guests searching directly for Sama-Sama, maintaining visibility during peak seasonal traffic and protecting the hotel’s brand presence from OTA competition

Across all campaigns, AdsPlus delivered strong and consistent return on ad spend, with PMAX driving the highest volume of conversions and revenue, and remarketing delivering exceptional efficiency by bringing back high-intent visitors who were close to booking.

The AI system continuously learned from user interactions, market behaviour, and real-time website performance. Over time, this allowed AdsPlus to:

  • Concentrate spend on the most profitable markets

  • Identify and scale audiences with strong booking intent

  • Suppress ineffective placements and redirect budget instantly

  • Optimise creative messaging to match seasonal and regional demand

  • Improve revenue performance without increasing acquisition cost

A Fully Connected Direct-Booking Funnel

The seamless integration between AdsPlus and Userguest’s on-site tools created a closed-loop optimisation cycle:

AdsPlus brought the right travellers → Userguest converted them with personalised on-site experiences.

This synergy allowed Sama Sama Hotel to increase visibility, grow direct revenue, and achieve strong returns from both local and international audiences during a highly competitive travel period.

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