Do you offer a free trial?
Yes, we offer a 30-day free trial.
This period will allow you to assess the impact of our tool on your bookings and conversion rate. You can choose to opt-out at the end of the free trial period.
What happens after I sign up for a free trial?
Once you sign up for a free 30-day Userguest trial you will receive instructions on how to integrate the tool with your website and booking engine. It’s fast and easy, and our team will be available to support you throughout the process. Once the tool is integrated successfully you will receive access to the Userguest Dashboard where you can monitor both the tool performance and your website performance. You will be able to edit and create notifications via your Userguest Dashboard account.
How long does it take to integrate the tool on my website?
Integrating our script is very simple. You simply need to copy/paste the script into your website and booking engine. The whole process shouldn’t take more than 10 minutes.
When will the notifications start being displayed?
Immediately, as soon as the code is integrated successfully into your website and booking engine.
When does my free trial start?
Your free trial starts after the tool is successfully integrated with your website and booking engine and the notifications are live on your website.
Will the tool be customized to my hotel and my needs?
Our tool is designed to fit each hotel’s needs. You can customize every aspect of the notifications based on your preferences.
Do you give us access to a back-office so we can customize the notifications?
Yes. Your team will be able to customize every notification and will have access to the Dashboard performance and analytics section. Our team is available should you require any support in customizing your notifications.
What does the Userguest Package include?
When you sign up for Userguest you will receive:
– Full access to our features and tools
– assistance to install our code on your website
– a dedicated account manager to answer all your questions and help you optimize the tool to best fit your marketing plan and promotions
– full access to the Userguest Dashboard where you can edit and create notifications and access website performance and booking performance data
– monthly performance reports, including insights and recommendations from our experts as needed
– monthly newsletters with our solution’s updates, news, and hotel marketing tips.
Will my data be confidential and safe?
Your data is entirely private and is not shared with any third parties. We’ve put advanced security systems in place to ensure the safety of your data.
What payment methods do you accept?
We accept all major credit cards, PayPal, and direct deposits.
What is the duration of the contract?
The contract duration is one year. However, you can cancel your 30-day free trial at any time.