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Hyper-Personalization in the Hotel Industry: Using Technology to Meet Customer Expectations

Hyper-Personalization in the Hotel Industry: Using Technology to Meet Customer Expectations

In today’s world, customer expectations have risen dramatically, and hyper-personalization is becoming increasingly necessary to meet them.  According to a recent study, 71% of consumers expect personalized interactions, and businesses that do not deliver on this expectation risk losing customers. This is especially true for the hotel industry, where personalization is essential to providing a […]