Revenue Hub: Direct Bookings Series. Insights From Userguest, Cloudbeds & Cendyn

Revenue Hub invited Userguest‘s founder Hicham Benyebdri, Tina Markowitz of Cendyn and Shane Robbins of Cloudbeds to explore and discuss the topic of Direct Bookings. In this 3 part series we look at the challenge of converting direct bookings, with an overarching question: Is it really a fight between hotels and OTAs?  In part 1 […]

Userguest Co-hosts Collective Series with TechTalk.Travel – Part 2

In this think tank session, we invited hoteliers Tobias Koehler from BIG MAMA Hotels and Eva Kaminski from MEININGER Hotels to explore the topic: How to apply RevMarketing Automation to hotel websites? Erik Muñoz from Userguest joined host Lea Jordan and together they explored and discussed aspects such as: *What are the opportunities for closing […]

The Power Of Automation On Hotel Websites – Via RevMarketing Automation

Hotels rely on tech tools to run the day-to-day operations of the business. We’ve seen a growing tendency to automate many tasks within the industry as a way to simplify time-consuming tasks, often saving time, saving money and removing stress. In this discussion with Revenue Hub we look at how automation can be used effectively […]

How To Integrate Your Revenue Strategy On The Hotel Website & Drive Direct Bookings

In this discussion hosted by Smart Travel News , we explore the importance of driving direct bookings via the hotel website and how to incorporate the hotel revenue strategy directly via the direct channel. Watch this insightful discussion with the participation of our brand ambassador Cristina Blaj, Armando Rodriguez, Sales & Marketing Managing Director at […]

Why Revenue Management Needs to Think Like Digital Marketing and Vice Versa

We joined a discussion hosted by Revenue Hub which explores the reasons why Revenue and Marketing teams need to be aligned. The conversation focuses around the hotel’s website. Who really owns it? And where does responsibility lie when it comes to generating revenue via the hotel’s direct channel. Find out if revenue strategies developed by […]

Userguest Co-hosts Collective Series with TechTalk.Travel – Part 1

Userguest was invited to co-host a think tank #COLLECTIVE series with TechTalk.Travel. This was the first of a three part series to discuss the opportunities of Revenue Management and Marketing Automation for Hotels. Speakers Erik Muñoz (Userguest), Amanda Du (Penta Hotels), and Deniel Frey (H-Hotels.com) joined host Lea Jordan for this live session to share […]

Revenue Hub: Missing Link Between Revenue & Marketing

Our CRO Erik Munoz sat down with Revenue Hub to discuss the missing link between hotel revenue teams and hotel marketing teams. In this discussion, Erik introduces the concept of RevMarketing Automation (RMA) and how it bridges the gap between these hotel departments. If you’d like to learn more about RMA and Userguest, reach out […]

Revenue Expert Cristina Blaj Joins Userguest

We are pleased to announce that revenue strategy expert Cristina Blaj has joined Userguest as Brand Ambassador. With more than 15 years experience in optimising revenue and distribution for hotels using technology,  Cristina Blaj, the Founder and CEO of Open Revenue Consulting  joins Userguest as Brand  Ambassador to drive growth and brand recognition across the […]

How to Set Up Cross-Domain Tracking for Hotels

Correct tracking and access to data analytics is essential for marketers and revenue managers.  The Userguest Dashboard is tailored towards the hotel business and provides essential insights about the website and booking engine performance as well as the markets’ booking behaviour.  In case your hotel relies on Google Analytics for your performance analysis it’s important […]

Hotelier And Revenue Management Expert Patrick Cesari Joins Userguest

We are pleased to announce that hotelier & revenue management expert Patrick Cesari has joined our team and will be looking after sales within the French market.  Patrick has an extensive career in the hospitality sector having worked in top hotels within the UK, Italy, and France. Patrick has been passionate about the hotel industry […]

Introducing RevMarketing Automation For Hotels

In many hotel businesses, revenue and marketing teams still work in silos, separately from one another and in some cases unaware of the initiatives each team is focusing on. This gap has become an industry-wide concern as it directly impacts the hoteliers bottom line.  Recently we’ve seen a shift in roles where the responsibilities of […]

Userguest and OTA Insight announce partnership

Userguest is proud to announce a partnership with cloud-based intelligence platform for the hospitality industry, OTA Insight. This is an exciting development as we continue to improve our capabilities and our mission to empower hoteliers in reaching their full potential via the direct channel. OTA Insight provides hoteliers and revenue managers with comprehensive historical, current […]

Userguest Joins Revenue Hub

Userguest is proud to announce that we have joined Revenue Hub as an Expert Partner. Through this partnership we’ll be exploring some exciting topics and sharing our expert knowledge on all things hotel revenue related. Watch the interview below between Trevor Grant and our founder Hicham Benyebdri for more details on what’s to come.  

Userguest Integrates With Mews

Userguest is thrilled to announce its integration with Mews.  The seamless integration between Userguest and Mews allows hotels to optimize performance by linking their PMS data with our marketing automation initiatives. What does this mean for our clients? Userguest helps hotels drive more users from the website to the booking engine via a series of […]

Interview with Userguest CTO – Ahmed Chami

As Userguest enters an exciting chapter of new developments, we sat down with Ahmed Chami, chief technology officer at Userguest, to discuss integrations, technology and the importance of digital-first teams in the current tech space.  Tell us a little bit about yourself and your studies.  I’m 36 years old and I’ve been a fan of […]

Hotel Tech Expert Erik Muñoz joins Userguest as CRO

Userguest is proud to welcome our new Chief Revenue Officer, Erik Muñoz to the team. Originally from Australia, Erik has been based in the UK for the last 10 years and prior to that, he worked extensively with hotels and resorts across the Asia-Pacific region. He has deep experience across the hotel tech ecosystem including […]

Why is Userguest the best tech solution for hotel chains

Managing a hotel group and leveraging the unique features of each individual hotel can be a challenge.  That’s why we have developed a technical solution which empowers hotel groups with the tools and data that they need to create tailored data-driven marketing strategies for all hotels in the group using one interface. Interactive Dashboard Monitor […]